Case file: Questo, Inc.
Every government filing on this incident, the dates as stated, and the days to notice against each state's statute. Built from the records on Nov 9, 2026, agency link on every row. Not legal advice.
The incident
- Breach window
- Oct 1, 2025 to Oct 9, 2025
- Discovered
- Oct 9, 2025, as stated in the California letter
- State and federal records
- 4 filings, Jul 16, 2026 to Jul 22, 2026
- Residents counted
- 396 in 3 states (VT, MA, TX), latest filing per state
- Everyone affected
- 11,950, as reported to Texas AG on Jul 17, 2026
- Information exposed
- Social Security number, Financial / bank account, Driver's license / state ID, Passport number, Medical / health information, Postal address
- Offered to those affected
- credit or identity monitoring through Experian (term not stated in the letter we read)
- Third party named
- Yes, the letter attributes the incident to a vendor or service provider
- Days to notice
- Past the statutory period in all 3 states that set one, counted from discovery to each state's first record
The letter: "On October 9, 2025, we detected unusual activity in Questo’s network environment."
Filings
| Agency | Record date | People | In total | Days to notice | Links |
|---|---|---|---|---|---|
| Vermont Vermont AG | Jul 22, 2026 | 27 | 286 days, statute 45 days, over | Record | |
| Massachusetts Massachusetts OCABR | Jul 17, 2026 | 15 | 281 days, statute no fixed period | Record | |
| Texas Texas AG | Jul 17, 2026 | 354 | 11,950 | 281 days, statute 60 days, over | Record |
| California California AG | Jul 16, 2026 | Not published | 280 days, statute 30 days, over | Letter Record |
People is the count the filing gives, residents of the state unless marked total. Days to notice runs from the discovery date the letter states, or from the end of the breach window when no letter states one, to the date on the state's first record of the incident. "Over" marks a count past the days the state's statute allows for notice to residents. The statute's trigger is a question of fact, the days are arithmetic.
Notice timing, state by state
- 286 days from discovery (Oct 9, 2025) to the Vermont record (Jul 22, 2026). Statute: 45 days from discovery or notification of the breach (9 V.S.A. § 2435).
- 281 days from discovery (Oct 9, 2025) to the Massachusetts record (Jul 17, 2026). Statute: no fixed period from knowledge or reason to know of the breach (Mass. Gen. Laws ch. 93H, § 3).
- 281 days from discovery (Oct 9, 2025) to the Texas record (Jul 17, 2026). Statute: 60 days from determination that the breach occurred (Tex. Bus. & Com. Code § 521.053).
- 280 days from discovery (Oct 9, 2025) to the California record (Jul 16, 2026). Statute: 30 days from discovery or notification of the breach (Cal. Civ. Code § 1798.82).
The statutes
- Vermont: 45 days to notify residents from discovery or notification of the breach, 9 V.S.A. § 2435. Attorney General within 14 business days of discovery or of the consumer notice, whichever is sooner, every breach.
- Massachusetts: no fixed period to notify residents from knowledge or reason to know of the breach, Mass. Gen. Laws ch. 93H, § 3. Attorney General and OCABR as soon as practicable and without unreasonable delay, every breach.
- Texas: 60 days to notify residents from determination that the breach occurred, Tex. Bus. & Com. Code § 521.053. Attorney General within 30 days of determination when 250 or more Texas residents are affected.
- California: 30 days to notify residents from discovery or notification of the breach, Cal. Civ. Code § 1798.82. Sample notice to the Attorney General when more than 500 Californians are notified, within 15 days of the consumer notice (effective 2026).
Sources and method
Records as published by Vermont AG, Massachusetts OCABR, Texas AG, California AG. Letter facts (discovery date, monitoring, third party) are read from the consumer letter the agency posted, 1 letter read for this incident, and quoted so you can check them. Texas and HHS publish no letters. First-seen times on each record page. Spot an error? Email support@breachtally.com with this page link.