Case file: USAA
Every government filing on this incident, the dates as stated, and the days to notice against each state's statute. Built from the records on Nov 9, 2026, agency link on every row. Not legal advice.
The incident
- Breach window
- Apr 13, 2024 to Apr 30, 2024
- Discovered
- Apr 30, 2024, as stated in the California letter
- State and federal records
- 2 filings, Aug 29, 2024
- Residents counted
- No state publishes a resident count for this incident
- Everyone affected
- 32,276, as reported to Oregon DOJ on Aug 29, 2024
- Information exposed
- Social Security number, Passport number, Medical / health information, Health insurance, Date of birth, Email address, Postal address
- Offered to those affected
- 24 months of credit or identity monitoring through Experian
- Third party named
- No
- Days to notice
- Past the statutory period in all 2 states that set one, counted from discovery to each state's first record
- Prior incidents
- 1 earlier incident on record for this organization
The letter: "What Happened On April 30, 2024, we became aware of a system error that occurred during a routine update to our document delivery system."
Filings
| Agency | Record date | People | In total | Days to notice | Links |
|---|---|---|---|---|---|
| Oregon Oregon DOJ | Aug 29, 2024 | 32,276 (total) | 121 days, statute 45 days, over | Record | |
| California California AG | Aug 29, 2024 | Not published | 121 days, statute 30 days, over | Letter Record |
People is the count the filing gives, residents of the state unless marked total. Days to notice runs from the discovery date the letter states, or from the end of the breach window when no letter states one, to the date on the state's first record of the incident. "Over" marks a count past the days the state's statute allows for notice to residents. The statute's trigger is a question of fact, the days are arithmetic.
Notice timing, state by state
- 121 days from discovery (Apr 30, 2024) to the Oregon record (Aug 29, 2024). Statute: 45 days from discovery or notification of the breach (ORS 646A.604).
- 121 days from discovery (Apr 30, 2024) to the California record (Aug 29, 2024). Statute: 30 days from discovery or notification of the breach (Cal. Civ. Code § 1798.82).
The statutes
- Oregon: 45 days to notify residents from discovery or notification of the breach, ORS 646A.604. Attorney General when more than 250 Oregon residents are affected, with the consumer notice.
- California: 30 days to notify residents from discovery or notification of the breach, Cal. Civ. Code § 1798.82. Sample notice to the Attorney General when more than 500 Californians are notified, within 15 days of the consumer notice (effective 2026).
Prior incidents by USAA
| Records | Breach window | Filed with | People |
|---|---|---|---|
| Jun 21, 2023 | May 18, 2023 | California | n/a |
Filings more than six months apart are shown as separate incidents.
Sources and method
Records as published by Oregon DOJ, California AG. Letter facts (discovery date, monitoring, third party) are read from the consumer letter the agency posted, 1 letter read for this incident, and quoted so you can check them. Texas and HHS publish no letters. First-seen times on each record page. Spot an error? Email support@breachtally.com with this page link.